Product support

LOGIC has always considered an efficient Product Support Department of paramount importance.
We firmly believe customer satisfaction must be our primary objective and we spare no effort striving to reach that goal.
To ensure our policy is fully adhered to, the Company follows a world-wide service strategy and personally supervises each and every intervention.
 
CUSTOMER SUPPORT SERVICE
 
SPARES
Provisioning data fully conforming to ASD 2000M standards.
Inventory for spares available within the time frame specified by the Customer.
Spare units available within 24 hours (AOG capability).
 
REPAIR AND OVERHAUL
Repair and overhaul carried out at LOGIC facilities or at LOGIC-authorized service stations located in the USA.
 
INTEGRATED LOGISTIC SUPPORT
Full support service throughout equipment life-cycle.
 
MAINTAINABILITY
Established maintenance requirements for all new products. Dedicated maintainability analysis performed for all new programmes.
 
RELIABILITY ASSESSMENT
Full performance monitoring with feedback from operators on design and engineering, to facilitate improvements in product life and reliability standards.
 
TRAINING
Courses available either at LOGIC facilities or on the Customer’s premises.
 
TECHNICAL PUBLICATIONS
Technical Manuals as per ASD 1000D and service bulletins, with related full Customer service up-dates.
Special tooling test procedures and schematics for technical manuals are provided with internal validation.
 
TECHNICAL LIAISON
Working in close contact with the Customer, specialized Product Support Service staff transfers all the information relating to the use of the equipment to other in-house departments.
Such data is considered a vital contribution to achieve enhancements in the design and quality of our
existing and future products.
 
AUTHORIZED SERVICE STATION
LOGIC is an authorized service station for various OEM products, e.g. AC/DC Generators, Control Panels,
Landing Lights, Search Lights, Position Lights and Inverters.